Frequently Asked Questions
Everything you need to know about your j5create products and orders.
What is the warranty period for j5create products?
Most j5create products come with a 1-year limited warranty from the original date of purchase. This covers defects in materials and workmanship under normal use.
How do I find the correct driver for my docking station or adapter?
You can download the latest drivers by visiting our official website's Support section. Simply search for your specific model number to find the compatible driver for Windows or macOS.
What is your return policy for online orders?
We offer a 30-day return policy for items purchased directly through our webstore. Products must be in their original packaging and include all accessories to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.
My USB-C adapter is getting warm. Is this normal?
Yes, it is normal for high-performance adapters and docking stations to become warm during operation, especially when charging or transferring large amounts of data. Our products are designed to operate safely within standard temperature ranges.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.